Shipping & Returns

Postage/Freight

Unless otherwise specified The Pen Place will send your web-order by Australia Post ‘Regular Mail’ (Parcel Post) for which the charge is $12.00 which covers packaging and freight. We have successfully used this method of delivery since 2003. Whilst making every effort to pack your order to avoid damage there is no way to track your order via ‘Regular Mail’ or obtain delivery confirmation. Every effort is made to ensure prompt and efficient delivery but The Pen Place can not guarantee delivery. If this is a concern when ordering, The Pen Place has a range of other delivery options. If you wish your order to be sent by other means, please choose from these alternatives - Australia Post Registered Mail the charge for which is $14.00 (instead of $12.00), Express Post $16.00 (instead of $12.00) or if you would like your order couriered (in Melbourne CBD only) a $25.00 dollar charge will be applied (instead of the $12.00) to the total of your order. For bulky items (e.g. leather desk blotters), extremely fragile items (such as large quantities of ink bottles) or interstate or international despatches The Pen Place may send you an email to clarify freight costs prior to processing your order to ensure your order is sent by the most appropriate method to ensure prompt and safe delivery.

Where Free Shipping is an option, purchases will be shipped via Australia Post Regular Mail

For any queries regarding freight please do not hesitate to contact our staff who are happy to discuss.

Packaging

The Pen Place is an environmentally responsible business who cares about the environment and wherever possible we try to use recycled packaging materials for your order to ensure maximum protection whilst minimising our environmental footprint. These items will either be boxed or bubble wrapped (or both) and generally wrapped in brown paper. We welcome your feedback on our methods as we are constantly trying to improve our service in this area.

For any queries regarding packaging please do not hesitate to contact our staff who are happy to discuss.

Returns

Any return claim regarding a damaged, incorrect or faulty product must be made within 2 working days of receipt of the item and must be in keeping with our general returns policy – see in-store or contact our staff to discuss.

For any queries regarding returns please do not hesitate to contact our staff who are happy to discuss.